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Think your account's been hacked?
Our platform and user records are secure, but sometimes breaches on other services means someone else may log into your Pilot Assessment Prep account.
Look out for:
- Your password not working anymore
- Your email address changing
- Your subscription changing
- Another Facebook connecting to your account
- Emails about logins you don’t recognize
Rest assured, your financial and security details are never compromised.
Still have access to your account?
Just follow these steps to secure your account.
1. Reset your password
Open your reset link in a private/incognito window, and choose a strong password you haven't used before.
Be sure to also change the password for any service associated with your account, such as your email address, Facebook, or Google.
2. Log back in and stay protected
You can now log back in. Your account’s security is most at risk by breaches on other services, so to prevent this from happening again it’s best to use a strong password that you don’t use on other services.
Tip: Read more about how to protect your account.
Can't access your account?
Get in touch and we’ll help to secure your account.
Lost anything?
We can help secure and restore anything lost on your account.
Tip: Prepare a screenshot of your Pilot Assessment Prep receipt or bank statement - we may need it for security (make sure it doesn’t show your full credit card number, expiration date, or 3-digit code).